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    1.PRODUCT

    Which is my size?

    Classic Series: 
    One Size Fits All so you just need to pick up your favorite colors! 
    EU 36-46 / US 4-13

    Signature Series:
     

    Where do you produce?

    All of our production is made locally in Barcelona. We only use top quality certified yarn with anti-odor and anti-bacteria properties.

     
    Washing Indications:

     For best results, we recommend washing in cold water to preserve colors and DO NOT add bleach. Regular dryer is great. The socks won't fade any more than your regular clothes. Always wash with same color clothes.

     Can I use this socks for Skateboarding or Running?

    Absolutely! American Socks are designed for any kind of active lifestyle. The reinforced construction of the sole and heel soften the step and give extra comfort.
    For gym lovers, weight lifters and crossfitters, compression will support your toughtest exercices.

     

    2.PAYMENT 

    How do I Pay?

    Payment via Crecit Card is a simple, safe and quick payment method. We accept VISA, Mastercard and Maestro Cards. The transaction is carried out with your security in mind and the data is encrypted for your protection.

    All you need is a valid Credit Card (VISA, Mastercard or Maestro-Card). Just enter your Credit Card Number in the box. For verification please enter your card security code in the next box. This number is often located on the back of your Credit Card.

    We also accept PayPal and Stripe payments.

    Do I have to pay taxes or duties?

     Unfortunately if you do not live in European Economic Community (EEC) country you will be responsible for any custom charges imposed in your country. We cannot predict what these might be so you may be better contacting your local customs office to find out more. These fees are paid to the local carrier not American Socks. All international orders may be subject to tax and duties. These fees are charged by you government and are separate from any shipping fees.

    Is the payment safe?

    Your confidential data is encripted through a secure server (SSL) on a 128bit code.
    In simpler words: It's 100% secure

     

    3. MY ORDER

    Who do I contact about my order?

    Please send all questions and issues to:
    orders@americansocks.com We'll get back to you ASAP.

    I didn’t recieve my order. Where is it?

    Please allow some time until you contact us about your order. 
    Shippings can take longer in some cases because of holidays or customs.
    Please note, we always ship your products 24 hours after receiving the order. (We don’t ship en weekends) 
    The tracking number will be sent automatically to you via e-mail once the order is processed. You can check the order status in your account.

    Aproximate Delivery: (Unless you select 48/72h Shipping) 
    Spain: 3-6 Days
    Europe: 6-10 Days
    Rest: 10-15 Days

     

    4. SHIPPING & DELIVERY

    Do you ship worldwide?

    We absolutely ship worldwide. Doesn't matter where you are living, we're gonna deliver your socks straight to your door. Shipping costs aplied are calculated depending on your location.  

    Shipping methods and delivery:

    - All purchases are shipped within 24 hours 5 days a week.
    - Please make sure that the address that you have listed on Paypal is the address you would like to have your shipment sent
    - Unless you select 48/72h Shipping, Estimated Delivery times may vary if your order is queued on customs. 
    - Continental Europe: 5 to 10 days
    - Rest of the World: 10 to 15 days.

    Where is my tracking number?

    The tracking number will be sent automatically to you via e-mail once the order is processed. If you lost it, you can check the status in your account page. Already have the tracking number and just want to know where are your socks? Check here:



    What if I’m not home when delivery?

    If the post company attempt delivery when you are not home a card will be left with details on how to arrange re-delivery or collection. Please contact your post office, to see if they’ve got your package.

    If your parcel is not called for, it will be returned to us, once we receive it we will be in touch via email. Please note – when collecting your order from a courier depot you may be required to provide photo ID

    Can I amend my delivery address?

    If you have made a mistake with your address when placing your order please contact us immediately so we can try to rectify your details. Please quote your order number when doing this to speed the process up.
    Please note if your order has already left our warehouse then we are unable to amend the shipping details and you'll be charged again for shipping.
    If your order can not be delivered due to the address being incomplete or being refused at the address we will contact you directly, this will not be until the item is returned to us.

    5. Return Policy:

    What is your return policy?

    FAULTY PRODUCT: Before returning any faulty products, please email our customer service department, providing images and the relative information, so that we can aim to get this resolved as quickly as possible. (info@americansocks.com)

    WRONG ITEM: If you are to receive an incorrect item, we sincerely apologise. Please email our customer service department as soon as possible providing the full details of your order, so that we can get this matter resolved.

    We accept returns up to two weeks after the original purchase date.
    Your item must be returned in new condition (not worn, stained, etc) and in its original package. Please note return postage charges are non refundable unless your order is faulty or incorrect.

    6. OTHER

    I'm interested in distributing your socks in my store.

    Are you a retailer/e-tailer interested in stocking American Socks? 
    Please e-mail: info@americansocks.com with all the details and inquiries.

     

    Can I work at American Socks?

    If you're a creative and openminded individual, mad for music and alternative sports & lifestyle we may be interested in receiving your CV and considering hiring you.
    We like to work with freelance designers, photographers and models.

    Drop any relevant information about studies and experience at info@americansocks.com

    Do you endorse Athletes or Musicians?

    The stage or the field is where the magic happens. We know how hard is to get to the top, that's why we have an endorsement programe at many levels.
    Send us over your trajectory & goals and we'll check on your band or press dossier with love.

    Are you a photographer or model willing to collaborate?

    At American Socks we like to work with people and for the people.
    That’s why we team up with Artists, Athletes and Models from all over the globe that endure and work hard everyday to reach their dreams.
    Boundless adventurous individuals and creative dreamers are a part of our little on-growing family.
    We’d like to know what you’re willing to offer to our family and how we can help you out. 
    Please have in mind that we get many mails /direct messages from Instagram users bragging about followers and likes.
    We do believe that a number does not define somebody and that’s why we rather work with genuine people, that live and enjoy real life, not the virtual one. 

    Explain your goals, the dreams you’re fighting for and we’ll get back to you shortly.